2.1. Introduction

Privacy Policy for Smart Cut Manufacturers

Smart Cut Manufacturers (Pty) Ltd (“we,” “our,” “us”) is committed to upholding the privacy rights of individuals. This Privacy Policy delineates the methodologies employed for the collection, utilisation, disclosure, and safeguarding of your information when you interact with our website (www.smartcut.co.za), including any associated media forms, channels, mobile applications, or related digital platforms (collectively, the “Site”). We strongly advise a meticulous review of this Privacy Policy. Should you not concur with its stipulations, kindly abstain from accessing the Site. Our commitment extends to adherence with principles of the General Data Protection Regulation (GDPR), and the Protection of Personal Information Act (POPIA) which serve as a standard for data protection, irrespective of primary geographical focus.

2.2. Data We Collect

Personal Data

Personal Data refers to any information that directly or indirectly identifies you. This may include, but is not limited to, your name, email address, telephone number, company affiliation, physical address, and expressions of interest in specific products.

How We Collect Your Data

Such data is collected through various mechanisms, including but not limited to contact forms, quotation request submissions, direct communications initiated by you, and the automated capture of website usage data through the deployment of cookies.

Non-Personal Data

We also collect non-personal data, which does not permit direct identification. This category includes information such as browser type, operating system, Internet Protocol (IP) addresses, and referring uniform resource locators (URLs).

2.3. How We Use Your Data (Lawful Basis for Processing)

Purposes of Processing

Your data is processed for the following explicit purposes: for the accurate and timely response to your inquiries and the provision of quotations; for the comprehensive processing of orders and the efficient delivery of products and services; for the continuous enhancement of our website and service offerings; for direct marketing and communication activities, strictly subject to your explicit consent; for compliance with statutory and regulatory obligations; and for maintaining meticulous internal records.

Lawful Basis for Processing

The processing of your personal data is underpinned by a lawful basis, which may include your explicit consent, the necessity of fulfilling contractual obligations, the pursuit of our legitimate business interests, or adherence to legal mandates.

2.4. Data Sharing and Disclosure

Third-Party Service Providers

We may, where necessary, disclose your data to third-party service providers who assist in the operation of our business, such as delivery services, information technology support, and web analytics providers. All such third parties are contractually bound to maintain the confidentiality and security of your data.

Legal Requirements

Disclosure of data may occur when compelled by law, court order, or governmental regulation.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred as part of the transaction. We shall notify you of any such transfer and any changes in the controlling entity or privacy practices.

2.5. Data Security

Our Commitment to Security

We implement robust technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, data encryption, firewall protection, stringent access controls, and the use of secure servers. Notwithstanding these efforts, it must be acknowledged that no method of transmission over the Internet or electronic storage is entirely impregnable.

2.6. Data Retention

How Long We Keep Your Data

Your personal data shall be retained only for such period as is necessary to fulfil the purposes for which it was collected, or as mandated by applicable legal and regulatory requirements.

2.7. Your Data Protection Rights Your Rights

You possess certain rights pertaining to your personal data, which include: the right to request access to copies of your personal data; the right to request rectification of inaccurate or incomplete data; the right to request the erasure of your personal data under specific conditions (“right to be forgotten”); the right to request the restriction of processing your personal data; the right to object to the processing of your personal data; the right to data portability, enabling the transfer of your data to another organisation; and the right to withdraw consent at any time where processing is predicated on consent. Furthermore, you retain the right to lodge a complaint with the relevant supervisory authority.

2.8. Cookies and Tracking Technologies

Use of Cookies

Our website employs cookies and similar tracking technologies to enhance user experience and gather analytical data. Further comprehensive details regarding their use are provided in our dedicated Cookie Policy.

2.9. Children’s Privacy

This website is not directed at or intended for use by individuals under the age of sixteen (16) years. We do not knowingly collect personal data from children without parental consent.

2.10. Changes to This Privacy Policy

This Privacy Policy may be subject to periodic updates or amendments. The “Last Updated” date at the commencement of this policy shall signify the date of the most recent revision.

2.11. Contact Us

For any inquiries, requests, or concerns regarding this Privacy Policy or your personal data, please utilise the contact information provided on the Contact Us page of our website.